FAQs About IP Addresses

This page lists frequently asked questions about IP addresses. If you don't find the answer you're looking for here, please submit a ticket to contact us.

Can the IP Address Be Changed?

IP addresses are a limited resource, but we offer a limited IP address change service. If you need to change your IP address, please submit a ticket to contact us.

IP Address Change Policy?

Applicable to Pro & EB Series Packages

• The instance must have been purchased for at least 7 days (from the eighth day, it qualifies for a free change).
• At least 15 days must have passed since the last request for a new IP address change (including paid requests). If the instance has multiple IP addresses, the calculation is based on the time of the most recent change.
• ICMP and all TCP ports are blocked.
• The service must have a remaining validity of at least 7 days.

If all the above conditions are met, you can request an IP address change for free.

Tip

If the allocated IP address was blocked at the time the instance was activated, you can submit a ticket directly to us, and we will provide a free IP address change.

Alternatively, you can request an IP address change at any time for a fee of 5USD, with a minimum interval of 7 days between requests.

Applicable to sPro Series Packages

• Without IP Care+ Service: Each request for a new IP address will incur a 15USD change fee, with a minimum interval of 30 days between requests.

Applicable to T1 Series Packages

• Without IP Guarantee+ Service: No guarantee that the IP address assigned to new orders will be available globally, especially in countries/regions with strict network restrictions.

• With IP Guarantee+ Service: Guarantees that the IP address assigned to new orders will be available for the first connection in countries/regions with strict network restrictions (handled via ticket submission).

  Non-Monthly Billing Cycle Packages

  For non-monthly billing cycle packages, the IP Guarantee+ service is included in the package and does not require additional purchase.

• Other Cases: Each request for an IP address change will incur a $5 fee, with a minimum interval of 7 days between requests.

Important Notes

• Instances with Premium & Eyeball network configurations are guaranteed for the first connection globally (handled via ticket submission).
• Fees will apply for IP address changes if ICMP is available or if only some ports are inaccessible in certain countries/regions.
• Fees will apply for IP address changes if the instance has been active for less than 7 days.
• Fees will apply for IP address changes if the instance has less than 7 days of remaining validity.

Can Extra IP Addresses Be Added?

Most instance packages do not support adding extra IP addresses. Currently, only the LAX Pro series packages support adding extra IP addresses. If you need to add an extra IP address, please submit a ticket to contact us.

Can IP Addresses Be Transferred?

IP addresses are bound to instances and cannot be transferred to other instances.

Are IP Addresses Guaranteed to Access Any Website?

We do not guarantee that IP addresses will have access to any website or services, including streaming, gaming, or platforms like Netflix and ChatGPT.

Is IPv6 Supported?

Yes, all instances are assigned a default /64 IPv6 prefix. You can view your IPv6 address in the instance control panel.

If No IPv6 Address Is Assigned

For a very few instances, IPv6 addresses may not be assigned due to historical reasons. You can submit a ticket to contact us, and we will assign an IPv6 address for you.