FAQs About Tickets

This page lists frequently asked questions about tickets. If you don't find the answer you're looking for here, please submit a ticket to contact us.

What Is the Processing Time for Tickets?

Our ticket processing time is typically within 24 hours (with a maximum of 72 hours), but there may be delays during peak periods. If your ticket has not received a response for an extended period, please be patient, and we will resolve your issue as soon as possible.

During holidays and weekends, our ticket processing time may be subject to delays.

Ticket Queue

Tickets are processed in the order of their most recent update. Please avoid responding to your ticket multiple times, as this may reset its position in the queue.

Tickets for Which Processing Time Cannot Be Guaranteed

For tickets that require investigation, handling, or adjustments, such as technical issues, we may need additional time to address them. In such cases, the processing time guarantee may not apply.

Which Department Should I Submit My Ticket To?

Our ticket system is divided into multiple departments. You can select the appropriate department based on your issue when submitting your ticket. However, this is not mandatory, as our staff will forward your ticket to the appropriate person for handling based on the nature of your issue.